Question 1

How do I open a new account on Solbaji?

Accepted Answer

Opening an account on Solbaji is quick and easy. Registration page Enter your name, mobile number or email address, and a strong password. Once you verify via OTP, your Solbaji account will be active. The whole process takes just 2–3 minutes.

Question 2

What do I need to log in?

Accepted Answer

On Solbaji Log In Enter your registered username or email and password on the page to log in. If you have Two-Factor Authentication (2FA) enabled, you'll also need to enter the OTP sent to your mobile. Tick "Remember Me" to stay logged in without entering your credentials each time.

Question 3

What should I do if I forget my password?

Accepted Answer

Click the "Forgot password?" link on the login page. A password reset link will be sent to your registered email. Click the link to set a new password. If you don't see the email, check your spam folder. If you're still having trouble, at the Help Center Contact us.

Question 4

Can one person open multiple Solbaji accounts?

Accepted Answer

No. Under Solbaji's rules, each person is allowed only one account. Creating multiple accounts may result in all accounts being permanently closed and any funds being forfeited.

Question 5

How do I close my account?

Accepted Answer

To close your account, please contact our at the Help Center Contact us. Before closing your account, make sure your balance is zero or has been withdrawn. You may also consider the self-exclusion option as part of responsible gaming.

Question 6

What deposit methods are available on Solbaji?

Accepted Answer

Solbaji supports deposits via bKash, Nagad, Rocket, bank transfer, and USDT. Mobile banking deposits are typically credited within 5–15 minutes. For more details, Financial transactions page View.

Question 7

What is the minimum deposit amount?

Accepted Answer

The minimum deposit on Solbaji varies by payment method. For mobile banking (bKash/Nagad/Rocket), deposits generally start from BDT 500. For the latest details, Financial Transactions Check the page.

Question 8

How long does a withdrawal take?

Accepted Answer

Withdrawals to mobile banking (bKash/Nagad/Rocket) are typically processed within 15 minutes to 24 hours. Bank transfers may take 1–3 business days. Completing KYC verification before your first withdrawal helps speed up the process.

Question 9

I made a deposit but it's not showing in my account — what should I do?

Accepted Answer

Wait 30 minutes first. If it still hasn't arrived, contact us with your transaction ID or a screenshot at the Help Center and let us know. Keep the confirmation message from bKash or Nagad — it helps resolve issues faster.

Question 10

What is the maximum daily withdrawal limit?

Accepted Answer

Daily withdrawal limits depend on your account verification level and payment method. Fully verified accounts have higher limits. For more details, Financial transactions page Browse it or ask our support team.

Question 11

What bonus do I get as a new member?

Accepted Answer

New members at Solbaji receive a welcome bonus on their first deposit. Free bets and promotional offers are also available exclusively for new members. To see the latest offers, Bonus Page Visit us.

Question 12

Are there any conditions for using a bonus?

Accepted Answer

Yes, every bonus comes with wagering or rollover requirements, meaning you need to bet the bonus amount a set number of times before you can withdraw. The full terms and conditions for each bonus on the Bonus page are listed there. It's worth reading the terms before claiming any bonus.

Question 13

How long do bonuses remain valid?

Accepted Answer

Bonus validity periods vary. Welcome bonuses typically need to be used within 7 to 30 days. Free bet offers often expire within 72 hours if unused. The exact validity period is stated in each bonus's terms and conditions.

Question 14

Do I get a bonus for referring a friend?

Accepted Answer

Yes, you can earn a special bonus through Solbaji's referral program. When a friend registers using your referral link and makes their first deposit, you'll receive a bonus. More details on the Bonus page View.

Question 15

How do I place my first bet on Solbaji?

Accepted Answer

Log in and deposit into your account. Then On the bet page or On the sports event page and pick the match you want. Select your odds, enter your stake, and click "Confirm Bet". That's all there is to it.

Question 16

What do odds mean and how do I calculate them?

Accepted Answer

Odds are a number that indicates both your chances of winning and your potential payout. For example, odds of 2.50 mean a BDT 100 bet returns BDT 250 if you win (including your original stake). The higher the odds, the lower the probability of winning — but the bigger the reward.

Question 17

Is live betting available? How does it work?

Accepted Answer

Yes, Solbaji offers live and in-play betting. You can place bets in real time as a match unfolds. Odds shift every moment during live betting, so quick decisions are key. On the sports event page You can watch all live matches.

Question 18

What happens to my bet if a match is cancelled?

Accepted Answer

If a match or event is cancelled, the full stake is refunded. In an accumulator (parlay) bet, if one leg is cancelled, that selection is removed and the remaining legs are settled as usual. More details Terms & Conditions View on page.

Question 19

Can I cash out my bet before the match ends?

Accepted Answer

Yes, Solbaji offers a cash-out feature. You can partially or fully cash out on selected events while a match is still in progress. The cash-out amount depends on the current situation — the better your chances of winning, the higher the amount you'll receive.

Question 20

Is KYC verification mandatory?

Accepted Answer

KYC verification is mandatory to make withdrawals. Simply submit a photo of your National ID (NID) or passport along with a selfie to complete the process. This usually takes 24–48 hours and ensures your account stays secure.

Question 21

How do I enable two-factor authentication (2FA)?

Accepted Answer

Go to Account Settings and look for the 2FA option under the "Security" section. You can enable 2FA using your mobile number or an authenticator app. Once active, you'll be prompted to enter an OTP every time you log in, keeping your account significantly more secure.

Question 22

What should I do if I notice suspicious activity on my account?

Accepted Answer

Change your password immediately and log out of all devices. Then at the Help Center and report the issue. Our security team will investigate and take action promptly. Do not click any suspicious links or share your password with anyone.

Question 23

Where can I get the Solbaji app and how do I install it?

Accepted Answer

App Page to download the APK file directly. To install on Android, you'll need to allow "Install from unknown sources" in your settings. iOS users can find instructions on the app page as well. Once installed, you'll have access to all the same features as the mobile browser.

Question 24

How do I update the app?

Accepted Answer

When an update is available, you'll receive an automatic notification when you open the app. App Page — simply download the latest version and install it over the existing one. Your data and login details will not be lost.

Question 25

What should I do if the app isn't working properly?

Accepted Answer

Start by closing the app and reopening it. If the issue persists, clear the cache and check your internet connection. Make sure you're on the latest version. If the problem continues, at the Help Center Contact us with a screenshot.

Solbaji FAQ — Answers to All Your Frequently Asked Questions

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Solbaji FAQ — All Your Answers in One Place

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From opening an account to placing bets — the complete process

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