Support & Guides

Solbaji Help Center – We're here for you, anytime you need us

From opening your account to making large withdrawals — this page is your first stop for help with anything on Solbaji.

Live Chat Is Online | Average Response Time: 3 minutes
24/7
Support Available
<3 min.
Average Response Time
98%
Issue Resolution Rate
5
Contact Channels

Help by Topic

What do you need help with?

Browse the categories below to find help for your issue. Each section includes detailed guides and quick solutions.

Account Management

Help with registration, login issues, password recovery, KYC verification, and updating your account details.

12 Guides
Deposits & Withdrawals

Solutions for all payment methods including bKash, Nagad, Rocket, and bank transfers — covering transaction limits and processing issues.

18 Guides
Bonuses & Offers

Full details and terms for welcome bonuses, free bets, cashback offers, promo codes, and VIP rewards.

10 Guides
App & Technical Issues

Help with downloading, installing, and updating the Solbaji app, along with login issues and device-specific technical errors.

9 Guides
Betting & Sports

Answers to all your betting questions — wagering rules, live betting, match cancellation policies, cashout options, and more.

15 Guides
Security & Privacy

Guides covering account security, two-factor authentication, reporting suspicious logins, and keeping your personal information safe.

7 Guides
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Our Support Philosophy

Getting Help on Solbaji Means Getting Results Fast

When you run into a problem on an online betting platform and can't get support, it ruins the whole experience. Solbaji understands this. That's why our Help Center is built to make it easy for you to find solutions to any issue, quickly.

The Solbaji support team was built with Bangladeshi users in mind. You can communicate in Bangla, write in Bangla, and get fast help with issues involving familiar local payment methods. Whether you're in Dhaka or Chattogram, Sylhet or Barishal — wherever you reach out from, we're ready.

Solbaji believes great service goes beyond offering good betting options. It's reliable support that makes a platform truly trustworthy. That's why our support agents don't just provide technical fixes — they work to keep your entire betting experience running smoothly.

Reaching out via live chat is the fastest way to get any issue resolved. On average, your case starts being handled within just 3 minutes.

Contact Channels

How to Reach Solbaji Support

Reach out to us through any channel that works for you. All our support agents are fluent in Bengali and ready to help.

Live Chat

For the fastest resolution, use live chat. You'll find the chat button in the bottom-right corner of the Solbaji website or app.

Average time: 3 minutes
Email Support

Email us for detailed issues. Attaching screenshots or supporting documents helps us resolve your case faster.

support@solbaji.net
WhatsApp

Dedicated WhatsApp support line for VIP and high roller members. Send us a direct message and get an instant response.

For VIP Members
Telegram

Join Solbaji's official Telegram channel. Be the first to receive the latest offers, maintenance notices, and important updates.

Updates & Notices
Support Ticket

For complex or ongoing issues, open a support ticket. Each ticket comes with a tracking number so you can follow the progress of your case.

With Solution Tracking
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Account Guide

Steps to Open and Verify Your Solbaji Account

New users most commonly have questions about account registration and KYC verification. The process is actually very straightforward — just follow the right steps and you're good to go.

1
Fill Out the Registration Form

Go to the Solbaji registration page and create your account with your phone number, email, and a strong password. The whole process takes just 2 minutes.

2
Verify Your Phone Number

After registering, you'll receive an OTP on your phone. Use that code to verify your number. Without this step, certain features will remain restricted.

3
Submit KYC Documents

Upload a photo of your National ID or passport along with a selfie. Verification is typically completed within 24 hours.

4
Make Your First Deposit

Make your first deposit via bKash, Nagad, or Rocket and start betting with your welcome bonus.

Payment Guide

Everything You Need to Know About Deposits & Withdrawals

Payments on Solbaji are simple and fast. Avoiding a few common mistakes will make your transactions even smoother.

How to Make a Deposit Correctly

  • Log in to the Solbaji app or website, go to the Wallet section, and select the Deposit option.
  • Select your payment method (bKash/Nagad/Rocket) and enter the amount. Send the payment to the number provided by the system.
  • After making a payment, submit your transaction ID. Your balance is usually updated within 5–10 minutes.
  • Never send payments to any number outside the system. Solbaji will never ask you to pay to a personal number directly.

Tips to Speed Up Your Withdrawal

  • Completing KYC verification before withdrawing speeds up the process significantly. Unverified accounts may experience delays.
  • Always withdraw to a payment number registered in your own name. Transfers to third-party numbers are not permitted.
  • Withdrawals may be held if bonus wagering requirements haven't been met. Check your bonus balance first.
  • If it takes more than 30 minutes, contact Live Chat with your transaction ID.
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Account Security

How to Keep Your Solbaji Account Secure

Account security is one of the most important aspects of using any online platform. Solbaji ensures the highest level of technical protection, but as a user, you also need to follow a few precautions on your end.

The biggest risk is phishing. If anyone claims to be from Solbaji and asks for your password or OTP, it's a scam — plain and simple. Solbaji's official channels will never ask for your password or OTP.

Use a Strong Password

Use a mix of letters, numbers, and symbols for your password. Never reuse the same password on other sites.

Enable Two-Factor Authentication

Enable 2FA in your account settings. Even if someone gets hold of your password, they won't be able to log in without the second verification step.

Never share your OTP

No Solbaji representative will ever ask for your OTP or password over the phone. If someone does, it's a scam.

Troubleshooting

Quick Fixes for Common Issues

Most issues can be resolved on your own. Follow the guides below.

Having trouble logging in?

  1. Make sure Caps Lock is turned off.
  2. Clear your browser cache and cookies.
  3. Click the "Forgot Password?" option.
  4. Reset your password using the OTP sent to your phone.
  5. If you're experiencing an issue, let us know via live chat.

Deposit not showing in your balance?

  1. Save a screenshot of the payment or note down the transaction ID.
  2. Check whether the transaction ID has been submitted to the Solbaji wallet.
  3. Wait 10–15 minutes — minor delays happen from time to time.
  4. If it still hasn't arrived after 30 minutes, contact live chat with your transaction ID.
  5. If the payment was sent from someone else's number, let us know and provide proof.

App not opening or keeps crashing?

  1. Force close the app completely and reopen it.
  2. Check your phone's internet connection.
  3. Make sure you have the latest version of the app installed.
  4. Uninstall the app and reinstall it.
  5. If you're experiencing an issue, contact support with your device information.

Bonus Not Credited to Your Account?

  1. Check whether all bonus terms and conditions have been met.
  2. If you used a promo code, make sure it was applied before the deposit.
  3. Go to the Bonus section and check whether the offer is currently active.
  4. Having multiple accounts from the same IP address or device may result in your bonus being voided.
  5. Contact us via live chat for more details.
solbaji

Responsible Gaming

Build Safe and Healthy Betting Habits

Solbaji believes betting is a form of entertainment — and it should stay that way. Promoting responsible gaming awareness is a core part of what our help center is here to do.

If betting is starting to affect your daily life negatively, reach out through the Solbaji help center. We offer deposit limits, self-exclusion, and cooling-off periods to help you stay in control.

Set a Deposit Limit

You can set daily, weekly, or monthly deposit limits from your account settings.

Take a Break

Activating a cooling-off period temporarily suspends your account for anywhere between 24 hours and 30 days.

Self-Exclusion

Enable self-exclusion to take an extended break from gaming. Our support team handles all such requests with complete confidentiality.

FAQ

Frequently Asked Questions About the Help Center

Yes, you can reach all Solbaji support channels in Bengali. Whether it's live chat, email, or Telegram, Bengali-speaking agents are available to assist you comfortably in your language.

Absolutely. The Solbaji help center is active 24 hours a day, 7 days a week. Whether it's 2 AM or 5 in the morning, there's always a live chat agent ready to help.

Contact Solbaji live chat immediately and report that your account has been accessed without authorization. The support team will promptly suspend the account and launch an investigation. Once your identity is verified, your account will be restored.

KYC verification is typically completed within 24 hours of submitting your documents. During peak periods, it may take up to 48 hours. Clear, legible documents help speed up the process.

Contact Solbaji support as soon as possible and provide proof of the transaction. The support team will look into it and work toward a resolution. However, issues caused by third-party payment systems may take a little longer to resolve.

Solbaji's only official support email is support@solbaji.net. Any email coming from a different address could be fraudulent. Always use this address and no other.

Yes, every support ticket is assigned a unique reference number. You can use this number at any time to check the status of your ticket via live chat or email.

Still Not Resolved?

Solbaji's expert support team is always here for you. Log in to your account now and get help via Live Chat.

Log In Register
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