Solbaji Privacy Policy: Your Information Is Safe With Us

Introduction & Scope

Solbaji ("we", "us", "our") places your privacy above all else. This Privacy Policy explains what information we collect when you use the Solbaji platform, why we collect it, and how it is used and kept secure.

This policy applies to the Solbaji website, mobile app, and all our services. By creating an account or using the platform, you are considered to have agreed to this Privacy Policy.

We believe transparency is the foundation of trust. That's why this policy is written in plain, straightforward language — no complex legal jargon, no hidden terms.

What information we collect

Solbaji collects several types of information. Here is a clear breakdown.

We only collect information that is strictly necessary to provide our services. No excessive or irrelevant data is collected.

How Information Is Collected

Solbaji collects your information through the following methods.

• Direct payment: Information you provide when registering, logging in, filling out forms, or contacting our support team.
• Automatically collected: When you use the platform, cookies and similar technologies automatically collect device and browsing information.
• Third-Party Verification: Data is verified through accredited verification providers to complete KYC.
• Payment Providers: Financial details are collected as needed when you transact via bKash, Nagad, or Rocket.

How We Use Your Data

Solbaji uses your information for the purposes outlined below. A clear explanation is provided for each.

• Account Management: For registration, login, password reset, and profile updates.
• Service Delivery: For placing bets, confirming results, processing payments, and handling withdrawals.
• Security Assurance: To detect fraud, prevent multiple accounts, and block unauthorized access.
• Customer support: To resolve your issues and maintain a support history.
• Legal Obligations: To meet regulatory requirements and prevent money laundering.
• Service Improvement: To analyze user experience and improve the platform.
• Promotional Communications: To send you bonus and offer information only with your consent.

Your data will never be used beyond the purposes stated above. If we need to use it for any new purpose, you will be informed in advance.

Data Sharing Policy

Solbaji never sells your personal information. However, limited data may be shared in specific circumstances.

• Payment Providers: Only the information necessary to process transactions is shared with bKash, Nagad, or Rocket.
• KYC verifier: Information may be shared with approved third parties to verify age and identity.
• Law Enforcement: We may be required to provide information to comply with court orders or legal demands from regulatory authorities.
• Business Transfers: Should Solbaji ever face an acquisition or merger, you will be notified in advance.

Cookie Policy

Cookies are small data files stored in your browser. Solbaji uses several types of cookies.

• Essential Cookies: To maintain login sessions and ensure security. The platform cannot function properly without these.
• Functional cookies: To remember your preferred language, theme, or settings.
• Analytics Cookies: To understand which pages are visited most, helping us improve our service.

Cookies can be disabled from your browser settings, though some platform features may not work as a result. Solbaji does not use third-party tracking cookies.

Data Security Measures

Solbaji uses industry-leading security technology to protect your data. Our security framework is reviewed and updated on a regular basis.

• All Data Transmissions 256-bit SSL/TLS encryption Secured.
• Stored data is secured with AES-256 encryption.
• Regular security audits and penetration testing are conducted.
• Server access is strictly controlled; only authorized personnel can access specific data.
• Suspicious activity is monitored 24/7 and automated alerts are in place.
• Data backups are taken regularly and a disaster recovery plan is maintained.

Data retention period

How long Solbaji retains your data depends on the type of information and applicable legal requirements.

• Account Information: For as long as your account is active, and for a minimum of 5 years after closure (as required by law).
• Transaction Details: Financial transaction records are retained for a maximum of 7 years.
• Cookie data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
• Support Conversations: Retained for up to 2 years after the issue is resolved.
• Marketing Preferences: Deleted immediately upon withdrawal of consent.

Once the retention period ends, data is securely deleted or anonymized.

Your Rights

As a Solbaji user, you have several important rights over your own data.

Minor protection

Solbaji is strictly for individuals aged 18 and above. We do not knowingly collect any information from minors.

• Age is verified at registration and supporting documents may be requested if needed.
• If an underage account is identified, it is immediately suspended and any collected data is deleted.
• If a parent suspects their child has created an account, please contact us.

Changes to the Privacy Policy

Solbaji may update this Privacy Policy from time to time. You will be notified in advance of any significant changes.

• The date of any changes will be noted under the "Last Updated" section at the top of the page.
• For significant changes, you will be notified via email or an in-platform notification.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

Contact Us

You can reach us for any privacy-related questions, requests, or complaints.

• Email: support@solbaji.net
• Help Center: Help Center Page Visit
• Response Time: Typically within 24–48 hours

We take every request seriously and are committed to resolving it as quickly as possible.